How long do I leave the mask on?

Leave it on for about 30 minutes for a quick hydration reset. If you'd like a deeper treatment, you can wear it longer — even overnight. After removing the sheet, pat in the leftover essence; there's no need to rinse.

How often should I use it?

2–3 times a week works well for most people. You can also use one the night before a big event for an extra dose of hydration.

I have sensitive skin — is it safe for me?

The formula is designed to be gentle and suitable for all skin types, but everyone's skin is different. We always recommend a 24-hour patch test on your inner forearm before first use. If you have a specific skin condition, check with your dermatologist first.

What does it actually do?

It's a cosmetic hydrating mask. Realistically, you can expect skin that looks and feels more hydrated, smoother, and more refined right after use. It's not a medical treatment and won't permanently change your skin — think of it as a great-feeling part of a consistent routine.

What's in it?

The key ingredients are bio-collagen, galactomyces ferment filtrate, low-molecular hyaluronic acid, and a probiotic complex — a hydration-and-radiance combination popular in Korean skincare. Always review the full ingredient list on the packaging if you have known allergies.

How long does shipping take?

Orders typically arrive within 7–14 days. You'll get a confirmation email when your order ships. If you have a question about an order in transit, email us at support@thekoreanmask.com with your order number.

What if I'm not happy with my order?

Your satisfaction is covered by our 30-day guarantee. If something's wrong or you're disappointed, contact us within 30 days and we'll make it right with a replacement or refund. See our Refund Policy for full details.

How do I reach a real person?

Email support@thekoreanmask.com — we reply within 24 hours on weekdays.